Cash On Delivery (COD) Policy
Shoppenguin.in provides you the option to pay Cash on Delivery across all major parts of the country. We provide cash on delivery through all the major courier providers. This is how it works.
1. You place an order on the website and enter your address during checkout.
2. Cash on delivery is available for a minimum order amount of Rs. 399 (including shipping charges).
3. Since we ship through courier companies, we can only provide cash on delivery in limited number of pin codes.
4. If cash on delivery if available in your area, you will see the option to pay via Cash on Delivery in payment methods. If Cash on Delivery is not available in your area, you can still process by paying via credit card/ debit card/ Netbanking.
5. After you place an order, an automated sms is sent to you to confirm your order followed by an IVR call. If you donot respond, a customer service representative will call you within the next 24-48 hours to confirm your order. Please make sure you answer the call and confirm the order. Alternatively, you can also confirm the order yourself by calling us at 0124-4239894.
6. Your order will now be processed and you will receive the tracking number and the courier name as soon as its shipped. You can track the shipment and make sure its received by you.
7. At the time of delivery, you will have to hand over the cash to the delivery person first,only then you will be handed over the package. Please note that the courier companies do not allow you to open the package at the time of delivery. We have a return policy in case you would like to return the products. Please read here
8. In case the shipment is not received, you will no longer be eligible to avail cash on delivery facility on our website.