Shipping Policy

SHIPPING & DELIVERY POLICY

 

  1.  We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
  2. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  3. We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from our suppliers.
  4. We ship on all week days (Monday to Saturday), excluding public holidays.
  5. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  6. Delivery time varies according to the delivery policy of the courier company, in most of the cases it is 5 - 15 days.
  7. You may track the shipping status of your order on our website, by clicking at Track your Order section.
  8. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  9. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care  0124-4239894 or mail us at contact@theshoppenguin.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
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